Privacy Policy

Overview

Cable Connection is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our internet and television services.

Information We Collect

Personal Information

• Name, phone number, and service address
• Payment information and billing details
• Service usage data and preferences
• Customer service interaction records

Technical Information

• Device information and network data
• Internet usage patterns and speeds
• TV viewing preferences and history
• Equipment performance and diagnostics

How We Use Your Information

• Provide and maintain your internet and TV services
• Process payments and manage your account
• Improve our services and customer experience
• Communicate service updates and offers
• Comply with legal and regulatory requirements
• Prevent fraud and ensure network security

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and services. These help us remember your preferences, analyze website traffic, and provide personalized content.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used to show relevant advertisements

Information Sharing with Third Parties

We may share your information in the following limited circumstances:

• With service providers who help us deliver our services
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transaction or merger
• With your explicit consent

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection best practices
• Secure disposal of outdated information

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: