Refund Policy

Our general refund terms and how to request a refund for our services.

General Refund Policy

Cable Connection strives to ensure the satisfaction of our customers. Refunds may be issued under the following circumstances:

• Cancellation Before Installation: Cancel your service request before installation to be eligible for a full refund of any upfront payments made.
• Service Issues: If there is a verifiable issue with service installation or activation directly attributable to Cable Connection, we will work to rectify the issue or, in rare cases, process a refund.
• Non-Refundable Items: Fees related to processing services, including installation charges, activation fees, and administrative costs, are non-refundable.

Refund Request Process

• Submit a Request: Contact our customer service team within 14 days of the service issue to initiate a refund request.
• Provide Documentation: You may be required to submit documentation of the service issue.
• Refund Timelines: Approved refunds will be processed within 7-14 business days depending on your payment method and financial institution.