Terms of Service

Acceptance of Terms

By using Cable Connection's internet and television services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Description

Cable Connection provides residential internet and television services. Our services include:

• High-speed internet access with various speed tiers
• Digital television programming with multiple channel packages
• Cloud DVR and on-demand content
• Professional installation and technical support
• Equipment rental and maintenance

Account Creation and Security

To use our services, you must create an account and provide accurate information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information current and accurate

Billing and Payments

Monthly Charges

Service charges are billed monthly in advance. Your first bill may include prorated charges for the current month plus the next full month of service.

Payment Terms

• Payment is due by the date specified on your bill
• Late fees may apply after 10 days past due
• We accept various payment methods including autopay
• Returned payments incur additional fees

Price Changes

We reserve the right to change our prices with 30 days' advance notice. You may cancel your service if you do not agree to the new pricing.

Fair Use Policy

Our internet service is designed for residential use. While we don't impose data caps, we reserve the right to manage network traffic during peak usage periods to ensure quality service for all customers.

Prohibited Uses

• Commercial use without appropriate business plan
• Running servers or providing internet access to others
• Illegal activities or copyright infringement
• Activities that interfere with network security or performance

Equipment

Rental Equipment

Cable Connection provides equipment necessary for service delivery. This equipment remains our property and must be returned upon service termination.

Customer Responsibilities

• Proper care and use of provided equipment
• Protection from damage, theft, or loss
• Return of equipment within 30 days of service termination
• Payment of replacement costs for damaged or unreturned equipment

Service Interruptions

While we strive to provide uninterrupted service, interruptions may occur due to:

• Scheduled maintenance and upgrades
• Emergency repairs or network issues
• Weather conditions or natural disasters
• Third-party service provider issues

We will provide advance notice of scheduled maintenance when possible and work to minimize service disruptions.

Limitation of Liability

Cable Connection's liability is limited to the monthly service charges for the period during which the service issue occurred. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Service interruptions beyond our control
• Damages resulting from misuse of our services

Indemnification

You agree to indemnify and hold Cable Connection harmless from any claims, damages, or expenses arising from your use of our services, including violations of these terms or applicable laws.

Governing Law

These Terms of Service are governed by the laws of the state where your service is provided. Any disputes will be resolved through binding arbitration in accordance with applicable arbitration rules.

Changes to Terms

We may modify these Terms of Service at any time. Material changes will be communicated with 30 days' advance notice. Continued use of our services after changes become effective constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service or any aspect of your service, please contact us: